Returns & Exchanges
At Planet Hollywood Vault, we want you to be star-struck by your purchase, which is why we offer a 30-day return window for all premium fashion items in their original condition. Whether it is a fit issue or a change of heart, our streamlined process ensures your return is handled with VIP treatment.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.
Drop Off Package
Hand over your package to the designated courier or drop it off at any authorized shipping location to begin its journey back to the Vault.
Receive Your Refund
After our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing